help desk
What Is a Help Desk? Understanding Its Function, Benefits, Goals and Best Practices
Problems are an inevitable part of life, but how you respond to them determines the quality of your life. TheRead More The post What Is a Help Desk? Understanding Its Function, Benefits, ...
What are Passkeys, PowerPoint Mouseover Attack, 2K Games Support Hacked
Passkeys are coming soon to Apple iOS 16 so what are passkeys and why are they an eventual replacement for passwords? Researchers have discovered a new attack that uses mouse movement in ...
10 Help Desk Metrics to Track for Maximum Efficiency
Most businesses deal with a flood of IT requests from their clients and employees every day. These requests could beRead More The post 10 Help Desk Metrics to Track for Maximum Efficiency ...
The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices
What is a help desk? An IT help desk is a platform or tool that enables businesses to organize customerRead More The post The Role of a Help Desk: Understanding Its Function, ...
IT Service Desk Security a Weak Point for Organizations
IT service desks are a security weak point for many businesses, with nearly half of organizations lacking a user verification policy for incoming calls. This was just one of the findings of ...
Ticket Management: What Makes a Good Ticketing System?
What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...
Ticket Management: What Makes a Good Ticketing System?
What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and ITRead More The post Ticket Management: What Makes a Good Ticketing System? appeared ...
